:root {
  --concierge-accent: var(--color-peach, #f4b183);
  --concierge-accent-hover: var(--color-peach-hover, #e09a5f);
  --concierge-ink: #1e293b;
  --concierge-muted: #64748b;
  --concierge-panel-bg: #ffffff;
  --concierge-chat-bg: #f3f5f8;
  --concierge-bubble-agent: #e8eef4;
  --concierge-bubble-user: #ffffff;
  --concierge-composer-bg: #ffffff;
  --concierge-send-bg: #d9e3ee;
  --concierge-send-icon: #ffffff;
  --concierge-border: #e2e8f0;
    --concierge-shadow: none;
  --radius-panel: 16px;
  --radius-bubble: 12px;
}

.concierge-chat {
  --concierge-inset-x: max(1.25rem, env(safe-area-inset-right, 0px) + 0.75rem);
  --concierge-inset-bottom: max(1.25rem, env(safe-area-inset-bottom, 0px) + 0.75rem);
  --concierge-toggle-size: 60px;
  --concierge-panel-gap: 14px;
  --concierge-inset-top: max(12px, env(safe-area-inset-top, 0px) + 12px);
  position: fixed;
  bottom: var(--concierge-inset-bottom);
  right: var(--concierge-inset-x);
  z-index: 9999;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  color: var(--concierge-ink);
}

/* Panel */
.concierge-chat-panel {
  position: fixed;
  right: var(--concierge-inset-x);
  bottom: calc(var(--concierge-inset-bottom) + var(--concierge-toggle-size) + var(--concierge-panel-gap));
  top: var(--concierge-inset-top);
  width: min(400px, calc(100vw - (var(--concierge-inset-x) * 2)));
  background: var(--concierge-panel-bg);
  border: 1px solid var(--concierge-border);
  border-radius: var(--radius-panel);
  box-shadow: var(--concierge-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  transform-origin: bottom right;
  transition: opacity 0.28s ease, transform 0.32s cubic-bezier(0.22, 1, 0.36, 1);
}

.concierge-chat-panel[hidden] {
  display: none;
  opacity: 0;
  transform: scale(0.92) translateY(16px);
  pointer-events: none;
}

/* Header */
.concierge-chat .concierge-chat-header {
  padding: 14px 16px;
  background: var(--concierge-panel-bg) !important;
  color: var(--concierge-ink) !important;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-shrink: 0;
  border-bottom: 1px solid var(--concierge-border);
  min-height: auto;
}

.header-profile {
  display: flex;
  gap: 10px;
  align-items: center;
  min-width: 0;
  flex: 1;
}

.concierge-chat-logo-frame {
  flex-shrink: 0;
  border-radius: 50%;
  background: #f3f4f6;
  display: flex;
  align-items: center;
  justify-content: center;
  box-sizing: border-box;
  overflow: hidden;
}

.concierge-chat-logo-frame--header {
  width: 44px;
  height: 44px;
  padding: 7px;
  border: 1px solid var(--concierge-border);
}

.concierge-chat-logo-frame--teaser {
  width: 44px;
  height: 44px;
  padding: 7px;
}

.concierge-chat-logo-frame--bubble {
  width: 36px;
  height: 36px;
  padding: 5px;
  background: #fff;
  border: 1px solid var(--concierge-border);
}

.concierge-chat-logo-frame img {
  display: block;
  width: auto;
  height: auto;
  max-width: 100%;
  max-height: 100%;
  object-fit: contain;
  object-position: center center;
}

.concierge-chat-logo-frame.is-agent-photo {
  padding: 0;
  background: #f8fafc;
}

.concierge-chat-logo-frame.is-agent-photo img {
  width: 100%;
  height: 100%;
  max-width: none;
  max-height: none;
  object-fit: cover;
}

.header-info {
  min-width: 0;
}

.concierge-chat .header-title {
  font-size: 15px;
  font-weight: 700;
  margin: 0;
  color: var(--concierge-ink) !important;
  line-height: 1.3;
}

.concierge-chat .header-subtitle,
.concierge-chat #concierge-chat-agent-status {
  font-size: 12px;
  color: var(--concierge-muted) !important;
  margin: 2px 0 0;
  font-weight: 500;
}

.concierge-chat #concierge-chat-agent-status::before {
  content: "";
  display: inline-block;
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #22c55e;
  margin-right: 6px;
  vertical-align: middle;
}

.concierge-chat #concierge-chat-agent-status.is-away::before {
  background: #f59e0b;
}

.concierge-chat #concierge-chat-close {
  background: transparent;
  border: none;
  width: 32px;
  height: 32px;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  color: #94a3b8 !important;
  flex-shrink: 0;
}

.concierge-chat #concierge-chat-close:hover {
  background: #f1f5f9;
  color: var(--concierge-ink) !important;
}

/* Messages */
.concierge-chat .concierge-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 18px 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  background: var(--concierge-chat-bg) !important;
}

.concierge-chat-messages::-webkit-scrollbar {
  width: 5px;
}

.concierge-chat-messages::-webkit-scrollbar-thumb {
  background: rgba(15, 23, 42, 0.12);
  border-radius: 999px;
}

.chat-row {
  display: flex;
  width: 100%;
  animation: conciergeFadeIn 0.28s ease forwards;
}

@keyframes conciergeFadeIn {
  from {
    opacity: 0;
    transform: translateY(6px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

.chat-row-agent {
  justify-content: flex-start;
  align-items: flex-start;
  gap: 10px;
}

.chat-row-agent-content {
  min-width: 0;
  max-width: min(82%, 300px);
}

.chat-row-user {
  justify-content: flex-end;
}

.chat-row-user-col {
  display: flex;
  flex-direction: column;
  align-items: flex-end;
  max-width: min(82%, 300px);
  gap: 4px;
}

.chat-message-meta {
  font-size: 11px;
  font-weight: 500;
  color: #94a3b8;
  padding-right: 2px;
}

.chat-message-meta.is-fading {
  opacity: 0;
  transition: opacity 0.22s ease;
}

.chat-message-meta[hidden] {
  display: none;
}

.chat-system-line {
  align-self: center;
  text-align: center;
  font-size: 11px;
  font-weight: 600;
  color: var(--concierge-muted);
  padding: 6px 12px;
  background: #fff;
  border: 1px solid var(--concierge-border);
  border-radius: 999px;
  max-width: 92%;
}

.chat-bubble {
  padding: 12px 14px;
  font-size: 14px;
  line-height: 1.55;
  position: relative;
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.chat-bubble-body {
  color: inherit;
}

.chat-bubble-signature {
  opacity: 0.75;
  font-size: 12px;
}

.chat-row-agent .chat-bubble {
  background: var(--concierge-bubble-agent);
  color: var(--concierge-ink);
  border-radius: 4px var(--radius-bubble) var(--radius-bubble) var(--radius-bubble);
    box-shadow: none;
}

.chat-bubble-time {
  display: block;
  margin-top: 8px;
  font-size: 11px;
  font-weight: 500;
  color: #7c8da5;
  text-align: right;
  line-height: 1.2;
}

.chat-row-agent .chat-bubble a.concierge-chat-link {
  color: #2563eb;
  font-weight: 600;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.chat-row-user .chat-bubble {
  background: var(--concierge-accent);
  color: #fff;
  border: none;
  border-radius: var(--radius-bubble) var(--radius-bubble) 4px var(--radius-bubble);
    box-shadow: none;
}

.chat-row-user .chat-bubble-time {
  color: rgba(255, 255, 255, 0.82);
}

.concierge-chat-logo-frame.is-initials {
  padding: 0;
  background: var(--concierge-accent);
  border-color: transparent;
  color: #fff;
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.03em;
}

.concierge-chat-avatar-initials {
  line-height: 1;
  user-select: none;
}

/* Composer */
.concierge-chat .concierge-chat-footer {
  padding: 12px 14px 14px;
  background: var(--concierge-chat-bg) !important;
  border-top: 1px solid var(--concierge-border) !important;
  flex-shrink: 0;
}

.concierge-chat-form {
  display: flex;
  align-items: center;
  gap: 10px;
}

.concierge-chat-composer-field {
  flex: 1;
  min-width: 0;
  display: flex;
  align-items: center;
  background: var(--concierge-composer-bg);
  border: 1px solid var(--concierge-border);
  border-radius: 10px;
  padding: 0 6px 0 14px;
  min-height: 46px;
    box-shadow: none;
}

.concierge-chat .concierge-chat-form #concierge-chat-input {
  flex: 1;
  min-width: 0;
  border: none !important;
  background: transparent !important;
  box-shadow: none !important;
  outline: none !important;
  font-size: 14px;
  color: var(--concierge-ink);
  padding: 10px 0;
}

.concierge-chat .concierge-chat-form #concierge-chat-input::placeholder {
  color: #94a3b8;
}

.concierge-chat-composer-tools {
  display: flex;
  align-items: center;
  gap: 2px;
  flex-shrink: 0;
}

.btn-icon {
  background: none;
  border: none;
  color: #64748b;
  cursor: pointer;
  width: 34px;
  height: 34px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 8px;
  padding: 0;
  transition: color 0.2s, background 0.2s;
}

.btn-icon:hover {
  color: var(--concierge-ink);
  background: #f1f5f9;
}

#concierge-chat-send {
  flex-shrink: 0;
  width: 46px;
  height: 46px;
  border: none;
  border-radius: 50%;
  background: var(--concierge-send-bg);
  color: var(--concierge-send-icon);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: transform 0.2s, background 0.2s;
    box-shadow: none;
}

#concierge-chat-send:hover {
  background: #c8d5e3;
  transform: scale(1.04);
}

#concierge-chat-send.has-text {
  background: var(--concierge-accent);
  color: #fff;
}

#concierge-chat-send.has-text:hover:not(:disabled) {
  background: var(--concierge-accent-hover);
  transform: scale(1.04);
}

#concierge-chat-send:disabled {
  opacity: 0.55;
  cursor: not-allowed;
  transform: none;
}

#concierge-chat-send svg {
  transform: translateX(1px) translateY(-1px);
}

/* Actions & forms */
.concierge-chat .concierge-chat-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 14px 10px;
  background: var(--concierge-chat-bg) !important;
  border-top: none !important;
  flex-shrink: 0;
  transition: opacity 0.2s ease, max-height 0.2s ease;
}

.concierge-chat .concierge-chat-actions[hidden],
.concierge-chat[data-chat-active="true"] .concierge-chat-actions {
  display: none !important;
}

.concierge-chat-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 0 14px 10px;
  background: var(--concierge-chat-bg);
}

.concierge-chat-quick-replies:not([hidden]) {
  display: flex;
}

.action-chip,
.concierge-quick-chip {
  background: #fff;
  border: 1px solid var(--concierge-border);
  color: var(--concierge-ink);
  font-size: 12px;
  font-weight: 600;
  padding: 7px 14px;
  border-radius: 999px;
  cursor: pointer;
  transition: border-color 0.2s, color 0.2s;
}

.action-chip:hover,
.concierge-quick-chip:hover {
  border-color: #94a3b8;
  color: var(--concierge-accent);
}

.concierge-chat .embedded-form-container {
  background: var(--concierge-chat-bg) !important;
  margin: 0 14px 12px;
  padding: 12px 0 0;
  border-top: 1px solid var(--concierge-border);
  flex-shrink: 0;
}

.embedded-form-title {
  font-size: 14px;
  font-weight: 600;
  margin: 0 0 10px;
  color: var(--concierge-ink);
}

.embedded-form-container input,
.embedded-form-container textarea {
  width: 100%;
  background: #fff;
  border: 1px solid var(--concierge-border);
  padding: 10px 12px;
  border-radius: 8px;
  font-size: 13px;
  margin-bottom: 8px;
  box-sizing: border-box;
  outline: none;
}

.embedded-form-container input:focus,
.embedded-form-container textarea:focus {
  border-color: #94a3b8;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

.form-submit-btn {
  width: 100%;
  background: var(--concierge-ink);
  color: #fff;
  border: none;
  padding: 10px;
  border-radius: 8px;
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  margin-top: 4px;
}

.concierge-chat-form-status {
  font-size: 12px;
  margin-top: 8px;
}

.concierge-chat-form-status.is-success {
  color: #15803d;
}

.concierge-chat-form-status.is-error {
  color: #b91c1c;
}

/* Teaser popover */
.concierge-chat-teaser {
  position: absolute;
  right: 0;
  bottom: calc(var(--concierge-toggle-size) + 12px);
  width: min(300px, calc(100vw - (var(--concierge-inset-x) * 2) - 20px));
  background: #fff;
  border-radius: 12px;
    box-shadow: none;
  padding: 14px 36px 14px 14px;
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  animation: conciergeTeaserIn 0.35s ease forwards;
  z-index: 1;
}

.concierge-chat-teaser[hidden] {
  display: none !important;
}

.concierge-chat-teaser::after {
  content: "";
  position: absolute;
  right: 22px;
  bottom: -8px;
  width: 14px;
  height: 14px;
  background: #fff;
  transform: rotate(45deg);
    box-shadow: none;
}

.concierge-chat-teaser-close {
  position: absolute;
  top: 8px;
  right: 8px;
  width: 24px;
  height: 24px;
  border: none;
  background: transparent;
  color: #94a3b8;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: 6px;
  padding: 0;
  z-index: 2;
}

.concierge-chat-teaser-close:hover {
  background: #f1f5f9;
  color: var(--concierge-ink);
}

.concierge-chat-teaser .concierge-chat-logo-frame--teaser {
  position: relative;
  z-index: 1;
}

.concierge-chat-teaser-copy {
  min-width: 0;
  flex: 1;
  display: flex;
  flex-direction: column;
  justify-content: center;
  position: relative;
  z-index: 1;
}

.concierge-chat-teaser-title {
  margin: 0;
  font-size: 14px;
  font-weight: 700;
  color: var(--concierge-ink);
  line-height: 1.35;
}

.concierge-chat-teaser-sub {
  margin: 2px 0 0;
  font-size: 13px;
  color: var(--concierge-muted);
  line-height: 1.35;
}

@keyframes conciergeTeaserIn {
  from {
    opacity: 0;
    transform: translateY(8px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* FAB */
#concierge-chat-toggle {
  position: relative;
  z-index: 2;
  background: var(--concierge-accent);
  color: #fff;
  border: none;
  width: var(--concierge-toggle-size);
  height: var(--concierge-toggle-size);
  border-radius: 50%;
  cursor: pointer;
    box-shadow: none;
  display: flex;
  align-items: center;
  justify-content: center;
    transition: transform 0.25s ease, background 0.25s ease;
}

#concierge-chat-toggle:hover {
  background: var(--concierge-accent-hover);
  transform: scale(1.05);
}

#concierge-chat-toggle svg {
  width: 28px;
  height: 28px;
}

.toggle-close {
  display: none;
}

#concierge-chat-toggle[aria-expanded="true"] .toggle-open {
  display: none;
}

#concierge-chat-toggle[aria-expanded="true"] .toggle-close {
  display: block;
}

#concierge-chat-toggle[aria-expanded="true"] {
  background: #475569;
  box-shadow: var(--concierge-shadow);
}

/* Chat ended (inactivity) */
.concierge-chat-ended {
  flex-shrink: 0;
  padding: 16px 16px 20px;
  background: var(--concierge-chat-bg);
  border-top: 1px solid var(--concierge-border);
  text-align: center;
}

.concierge-chat-ended[hidden] {
  display: none !important;
}

.concierge-chat-ended-line {
  margin: 0 0 6px;
  font-size: 12px;
  font-weight: 600;
  color: var(--concierge-muted);
}

.concierge-chat-ended-title {
  margin: 0 0 18px;
  font-size: 15px;
  font-weight: 700;
  color: var(--concierge-ink);
}

.concierge-chat-feedback-card {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  text-align: left;
  background: #fff;
  border: 1px solid var(--concierge-border);
  border-radius: 12px;
  padding: 14px;
  margin-bottom: 12px;
    box-shadow: none;
}

.concierge-chat-feedback-icon {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: #22c55e;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
}

.concierge-chat-feedback-copy {
  min-width: 0;
  flex: 1;
}

.concierge-chat-feedback-kicker {
  margin: 0 0 2px;
  font-size: 11px;
  font-weight: 700;
  color: var(--concierge-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.concierge-chat-feedback-title {
  margin: 0 0 12px;
  font-size: 15px;
  font-weight: 700;
  color: var(--concierge-ink);
  line-height: 1.35;
}

.concierge-chat-feedback-actions {
  display: flex;
  gap: 10px;
}

.concierge-chat-feedback-btn {
  flex: 1;
  min-height: 48px;
  border: none;
  border-radius: 8px;
  background: var(--concierge-accent);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: background 0.2s, transform 0.15s;
}

.concierge-chat-feedback-btn:hover:not(:disabled) {
  background: var(--concierge-accent-hover);
  transform: scale(1.03);
}

.concierge-chat-feedback-btn:disabled {
  opacity: 0.55;
  cursor: not-allowed;
}

.concierge-chat-feedback-btn.is-selected {
  outline: 2px solid var(--concierge-ink);
  outline-offset: 2px;
}

.concierge-chat-feedback-status {
  margin: 10px 0 0;
  font-size: 12px;
  font-weight: 600;
  color: #15803d;
  min-height: 1.2em;
}

.concierge-chat-restart-card {
  background: #fff;
  border: 1px solid var(--concierge-border);
  border-radius: 12px;
  padding: 14px 16px;
    box-shadow: none;
}

.concierge-chat-restart-copy {
  margin: 0 0 8px;
  font-size: 14px;
  color: var(--concierge-ink);
}

.concierge-chat-restart-btn {
  border: none;
  background: transparent;
  padding: 0;
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-transform: uppercase;
  color: var(--concierge-accent);
  cursor: pointer;
}

.concierge-chat-restart-btn:hover {
  color: var(--concierge-accent-hover);
  text-decoration: underline;
}

.concierge-chat-panel.is-chat-ended .concierge-chat-footer,
.concierge-chat-panel.is-chat-ended .concierge-chat-actions,
.concierge-chat-panel.is-chat-ended .concierge-chat-quick-replies,
.concierge-chat-panel.is-chat-ended .embedded-form-container {
  display: none !important;
}

.concierge-chat-panel.is-chat-ended .concierge-chat-messages {
  flex: 1;
  min-height: 0;
}

@media (max-width: 640px) {
  .concierge-chat-panel {
    width: calc(100vw - (var(--concierge-inset-x) * 2));
  }

  .concierge-chat-teaser {
    width: calc(100vw - (var(--concierge-inset-x) * 2) - 8px);
  }
}